Frequently Asked Questions

    Platform Migration

  • Please check your junk or spam folder first. If you still can’t find the email, contact us at [email protected], and we’ll resend your access instructions.

  • Yes. If you purchased a course on the previous ACx platform, you should have received an email with instructions on how to activate your account on the new platform. Once your account is set up, you will already be enrolled in the courses you purchased.
    If you have not received the email or are experiencing issues accessing your courses, please contact us at [email protected].

  • Yes. If you purchased any Church Collective courses within the past year and your access is still valid, you will have been issued complimentary access on the new platform with up to 100 seats. For instructions on how to access and share your seats, please see the Group Orders section below.
    If you require additional seats, please contact us at [email protected], and our team will be happy to assist.

  • General Questions

  • ACx courses are short-form learning experiences provided by Alphacrucis University College. They are designed for personal, professional, and ministry development. 

  • No formal assignments are required, but some courses include quizzes and discussion forums to help reinforce learning and encourage interaction with other participants.

  • Individual course purchases include 12 months of access from the date of enrolment. For group orders, the 12-month access period begins when each participant claims their allocated seat. Site-wide subscription members have access to all included courses for the duration of their active subscription.

  • Course videos are streamed online and cannot be downloaded unless explicitly provided in the course. Downloading, screen recording, or redistribution of content is not permitted.

  • Group Orders

  • Each course offers tiered pricing based on quantity. (See the course landing page for detailed pricing and tier information.) When you increase the number of seats at checkout, the applicable discount is automatically applied. After purchase, you will receive a unique enrolment link, which you can share with your team members or small group leaders. Each person who registers via that link will occupy one purchased seat. Group orders may be used for individual learning or small group delivery.

  • Tiered pricing provides discounts based on the number of seats purchased in a single transaction. The discount is automatically applied at checkout when the required quantity threshold is reached.

  • Log into your account and navigate to your group dashboard or “Manage Seats” section. You can view which email addresses have enrolled using your unique link and track seat allocation.

  • After purchase, share your unique enrolment link with your team. Each participant must create their own account using that link to gain access.

  • Once a participant has enrolled using a seat, access is non-transferable.

  • Site-Wide Subscription

  • The site-wide subscription provides ongoing access to ACx’s course library for one registered user at a low monthly or annual rate.

  • No. Site-wide subscriptions are strictly for individual learning. Your login and the course content may not be shared, displayed, or streamed publicly.

  • Site-wide subscriptions provide individual-only access to the course library. Group orders allow content to be shared with team members, church groups, or small groups using seat-based access.

  • ACC Credentialing

  • These courses are run by Australian Christian Churches (ACC). Access must be initiated through your ACC State Office or your nominating pastor. Once approved, you will receive the enrolment link directly from the State Office or authorised church leadership.

  • First, check with your senior or supervising pastor to confirm your nomination. Then contact your ACC State Office to ensure the enrolment request has been processed.

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